AMI Metering Solution

What is Utility Management System?

A Platform built on Flexibility, Interoperability & Security includs HES, MDMS, WFM, Billing and more leverages big data for actionable intelligence by adopting intuitive and seamlessly integrated technologies. It utilizes innovative data mining techniques, to establish predictive behaviours and helps in increasing utility ROI and achieving desired KPI’s.

ResidentialApartments, Houses, Villas

  • Highly accurate remote meter readings
  • Faster handling of customer complaints
  • Less Power Interrupts/Outages
  • Flexible Payment Solutions
  • Dedicated Consumer Portals.

CommercialApartments, Houses, Villas

  • Ensuring Energy Efficiency
  • Providing Energy Management Mechanism
  • Offering Forecasting System
  • Near Real-time Notifications
  • Reducing interrupts to avoid loss of time

IndustrialApartments, Houses, Villas

  • Accurate Expenditure Forecasting
  • Reducing Power Outages resulting in:
    • Reduced generator fuel costs
    • Achieving daily production targets
    • Efficient utilization of labour time & cost

Benefits

Each of our solutions has its own unique features and functionality, however all of our solutions are built on the following main pillars:

Modularity

Modularity

  • Our apps are modular and seamlessly integrated, just select the module(s) you presently need.
  • This guarantees future upgradability by allowing the integration of other modules after the initial deployment of the solution
  • Adaptors for integration with 3rd party modules

Insightful Data Analytics

Insightful Data Analytics

  • User-friendly & Dedicated Dashboard
  • APEX Reporting (user-customizable reports layouts, add/remove columns, filters, grouping, aggregates, highlighting, charts, exporting to Excel/PDF)

Anywhere, Anytime, On Any Device

Anywhere, Anytime, On Any Device

  • Browser-based solution (Internet/Intranet application)
  • Users will connect through their client computers (using the internet browser) to the application on the server (using port 80)

Back- Ended by Oracle Database

Back- Ended by Oracle Database

  • Back-ended by Oracle Database to ensure security and reliability as well as guarantee scalability and future upgradability

Localization

Localization

  • 3 Languages (Arabic, English, and French)
  • User customized system dictionary (all terms/labels are user-customizable)

Security

Security

  • Administration module controls user privileges and access rights
  • Each user has a unique Username & Password to access the system utilizing sophisticated encryption algorithms

24/7 Support

24/7 Support

  • Highly qualified technical support staff providing local/remote assistance

Utility Management SOLUTIONS

Built as modular and seamlessly integrated applications for you to choose from.

The Meter Data Management Solution offers a dynamic and versatile software solution for utility metering whether gas, water or electricity. The Meter Data Management module is an integration and interoperability revolution in utility metering allowing for multiple meter vendors’ products to integrate seamlessly into an efficient and well functioning system with any given existing infrastructure and communication.

Explore the benefits of MDM

Advanced Analytics & Forecasting

Advanced Load Management & Peak Hour Analysis

Automated Readings & Collection Processes

Outage Management System

Geographical Information System

Consumer Engagement

El Sewedy Intelligence Head End System provides utilities with a unique and encompassing software for the modern grid that includes cross and intra communication capabilities improving adoption, integration and upgrades within the existing infrastructure and accommodating new additions regardless of vendor or supplier.

Explore the benefits our Head End System

Open Standard Protocols

Internationally recognized encryption algorithms with multiple layers of security

Back- Ended by Oracle Database

User- Friendly Interface

Cross Platform Compatibility

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El Sewedy Intelligence’s UMS offers flexibility, effectiveness and efficiency to the Utility through providing various payment methods, ability to automate lifecycle maintenance and better understanding of our clients business processes. The Billing Module caters to the different Payment Modes available to the Utility.It handles billing transactions and processes from collection of meter readings till bill has been issued and delivered to the customer.

Explore the benefits of our Billing Module

Access to account through various interfaces e.g. (Web-Based, Mobile Application, etc…)

A Fully-functional Billing System, which can be integrated with any Vending channel such as Fawry, online banking, mobile operators, Credit/VISA cards,, etc…

Automate & Validate Billing Process

Integration with Different Types of Meters e.g (Basic, Prepaid and Smart Meters)

The Bill includes Payment Rules & Regulation e.g Tariffs, Fees, Adjustment and Special Settings

Advanced and Flexible Payment Methods e.g. (Vodafone Cash, Scratch Cards, Smart App)

Integration with 3rd Party Applications e.g Head End System, ERP and MDM

Integration with Metering Solutions e.g (Electricity, Water and Gas)

A flexible solution to adapt customer’s requirements

CIS & CRM Modules allow personnel to update work orders and assign specific employees to certain orders and dates, assign specific meters to customers, generate usernames for customers to access their web-based consumer portal and handle all customer complaints registered through the consumer portal & the customer service module. It supports the processes and procedures of installation, replacement, maintenance and removal for Electricity Meters, Data Concentrators, etc…

Explore the benefits of MDM

Integration with customer service & handling all customer complaints

Ability of customer service representatives to communicate with meters remotely

Support workflow & escalation procedures

Initiate new work orders, check on existing work orders and  review the customer’s payment summary

Ability to connect/disconnect the meter

Generating efficient project route plans

Creating & monitoring new work order plans, and assigning employees to them

The ability to integrate  with mobile devices

Managing work orders by location & activity to increase efficiency levels

Providing training plans for employees

Updating the status of the different work order types including installations, inspections and replacements

Monitoring efficiency & effort of utility personnel

Registering newly commissioned metering components i.e. (transformers/DCUs/Meters) on the system

The consumer portal is a secure web-based interface, which helps in bridging the gap between the utility and its consumers by allowing consumers to keep a close eye on their consumption and bills, facilitating various payment and notification functionality and educating consumers on how to reduce their consumption and bills.

Explore the benefits our Consumer Portal

User friendly Interface 

  • The portal allows managing more than one meter at a time (for customers who own more than one property)
  • Providing Accurate Reading of Meter Consumption
  • Responsive portal designs to allow consumers to access their portals from any web-enabled device
  • Each consumer has his own configurable portal, with username and password,highly secure through encryption to block any hacking possibilities

Consumer Control Over Bill Trough

  • Monitoring & Forecasting Consumption History & Payment Statistics
  • Issuing Customer Complaints
  • Setting a bill limit & Consumption Notification Levels
  • Reporting Energy Theft which probably affects everyone in the area negatively and would likely cause power interrupts

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A Variety of Payment Options

  • Each Consumer shall have a secure web account in order to perform bill payment process
  • Scratch Card Codes can be verified through the Consumer Portal and charge amounts transferred to the meter

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The Losses Reduction Module offers the utility an effective tool to measure its network losses and identify areas with high losses. It also helps in better understanding the network losses patterns by tracing these losses to their main source e.g. (specific regions). It also detects changes in user behaviour and generates accurate suspect lists to detect tampering or theft. This is in addition to the various tamper types detected through the meter itself.

Explore the benefits of our Losses Reduction Module

Detection of anomalies & suspicious behavior

If energy theft persists, actions can be taken such as enforcing penalties, stopping service and dispatching field inspection crews

Warning messages to utility if losses in a certain area exceed a pre-configured limit

Generating reports on distribution losses by type/ location/ events etc…

Distribution losses (by location) help in pinpointing regions for field inspection teams to focus on as well as highlight problematic areas which require immediate action

Losses forecasting chart helps in monitoring the progress of the efforts to reduce losses

Generating correlation reports between balance meter readings and load meter readings which helps in indicating the amount of losses in the system

Using historical data such as irregular changes in consumption to generate suspect list that allows utility personnel to monitor these individuals more carefully and to implement the most effective methods of deterrence

Tamper ranking chart offers the utility an effective tool to measure its network losses, helps in pinpointing the problems and identify areas with high losses

Remote monitoring of assets

Remote monitoring of assets

The Meter Data Management Solution offers a dynamic and versatile software solution for utility metering whether gas, water or electricity. The Meter Data Management module is an integration and interoperability revolution in utility metering allowing for multiple meter vendors’ products to integrate seamlessly into an efficient and well functioning system with any given existing infrastructure and communication.

Explore the benefits of our Load Management Module

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The Revenue Collection Module offers flexibility to the Utility through providing various methods of payment to the consumer, accurately calculating current cash flow statistics and remotely evaluating performance of each service center. It also offer alternative countermeasures in case of lack of payment.

Explore the benefits of our Revenue Collection Module

Settled versus unsettled bills help in monitoring customer satisfaction levels as well as the effectiveness of the settlement and installment plans implemented by the utility

Identifies areas of improvement to reduce the billing period and the collection cycle to improve the cash flow

Evaluates the current process of collecting the bills in each service center and evaluates the performance

Forecasts the expected revenue and collection rate in the upcoming months to help the utility estimate its cash flow and improve the collection process

Monitoring of revenue collection through net sales/ receivables /amounts collected/etc…

Rate of revenue collection graph acts as an indicator of the effectiveness of the revenue collection and billing policies implemented by the utility

El Sewedy EMG

A world class provider of end-to-end metering solutions & services that help Electricity, Water and Gas Utilities in overcoming operational challenges of Revenue Collection, Network Losses Reduction and Load Management.

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Contact Info

Address: Plot No. 154/173,
Industrial Zone “2”,
6th of October City,
Egypt.
Phone: (+2) 02 3834 10 11
Fax: (+2) 02 3833 95 30
Email: info@sewedy.com.eg

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